spareon
Back to SoulMeet

Legal

Refund & Cancellation Policy

Last updated: 05/06/2026

1. Overview

This policy explains refunds for purchases of virtual Coins on SoulMeet, operated by Spareon. By purchasing Coins, you agree to this policy.

2. Coins Are Non-Refundable

Coins are a virtual, prepaid digital good delivered instantly to your account. Once Coins are credited to your account, the purchase is final and non-refundable, except as required by applicable law or as stated below.

Coins that have been spent, consumed, gifted, or transferred cannot be refunded or reversed.

Promotional or bonus Coins (e.g., welcome bonus) carry no cash value and are never refundable.

3. When You May Be Eligible for a Refund

We will review refund requests in these cases:

  • Failed transaction: Money was debited but Coins were not credited to your account.
  • Duplicate charge: You were charged more than once for the same order.
  • Unauthorized transaction: A payment was made from your account without your authorization (subject to verification and any bank/processor investigation).
  • In such cases, the amount will be refunded to the original payment method (or the equivalent Coins credited, at your option) after verification.

4. What Is NOT Eligible for a Refund

  • Dissatisfaction with a Host, a call, or the outcome of a conversation.
  • Coins consumed during calls or spent on gifts.
  • Accidental purchases or accidental spending of Coins.
  • Poor network/connectivity on your device or your carrier.
  • Account suspension or termination due to violation of our Terms.
  • Change of mind after Coins are credited.

5. How to Request a Refund

Contact support@spareon.in within 7 days of the transaction with: your registered mobile number, order/transaction ID, date, amount, and a description of the issue. We aim to respond within 3–5 business days.

6. Refund Processing Time

Approved refunds are processed to the original payment method within 7–14 business days, depending on your bank/payment provider. We are not responsible for delays caused by banks or the payment processor.

7. Chargebacks

Initiating a chargeback without first contacting us may result in immediate account suspension and forfeiture of remaining Coins/earnings. Please reach out to support@spareon.in first — we're happy to help.

8. Contact

support@spareon.in