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Legal

Privacy Policy for SoulMeet

Last updated: 2026

1. Introduction

Welcome to SoulMeet ("SoulMeet," "we," "our," or "us").

SoulMeet is a social communication platform owned and operated by Spareon Technologies LLP that enables adults to connect through voice calls, video calls, text messaging, and related social networking features.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the SoulMeet mobile application, website, and related services (collectively, the "Services").

For more information about SoulMeet, please visit: https://spareon.in/products/soulmeet

By using SoulMeet, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Eligibility

SoulMeet is intended only for individuals who are at least 18 years old or the age of majority in their jurisdiction, whichever is higher.

We do not knowingly collect personal information from children.

If we become aware that a user is under the required age, we may suspend or terminate the account and delete associated information.

3. Information We Collect

A. Information You Provide

When creating or using a SoulMeet account, we may collect:

  • Name or display name
  • Username
  • Email address
  • Phone number
  • Date of birth
  • Gender
  • Profile photographs
  • Bio and profile details
  • User preferences
  • Customer support communications

B. Communication Information

When you use voice calls, video calls, or messaging features, we may collect:

  • Call initiation records
  • Call duration
  • Call timestamps
  • Call participants
  • Message timestamps
  • Communication metadata

C. Device Information

We may automatically collect:

  • Device model
  • Device identifiers
  • Operating system
  • App version
  • IP address
  • Mobile network information
  • Crash logs
  • Performance diagnostics
  • Language settings
  • Time zone

D. Payment Information

If paid features are offered, payments may be processed by third-party payment providers. SoulMeet does not store complete credit card or debit card details on its servers. Payment processors may collect:

  • Billing information
  • Transaction details
  • Payment identifiers

E. Usage Information

We may collect:

  • Features used
  • Session duration
  • Screens visited
  • User interactions
  • Referral sources
  • App activity

Important: SoulMeet does not record voice calls or video calls unless explicitly stated and consented to by all participants. Voice and video streams are transmitted solely to provide communication services.

4. Camera, Microphone and Storage Permissions

Camera

Used for:

  • Video calls
  • Profile photos
  • Identity verification (if applicable)

Microphone

Used for:

  • Voice calls
  • Video calls
  • Voice messages

Photos and Storage

Used for:

  • Uploading profile photos
  • Sharing media
  • Saving user-selected content

These permissions are only used for the purposes described above.

5. How We Use Your Information

We use collected information to:

  • Create and manage accounts
  • Facilitate voice and video calls
  • Provide messaging services
  • Match users and improve social interactions
  • Verify identity
  • Improve platform safety
  • Prevent fraud and abuse
  • Moderate content
  • Respond to support requests
  • Process transactions
  • Analyze performance
  • Comply with legal obligations
  • Enforce our Terms of Service

6. Adult Content and Safety

Because SoulMeet is intended for adults:

  • Users may encounter mature discussions and interactions.
  • Harassment, exploitation, illegal content, and abuse are prohibited.
  • We may review reports submitted by users.
  • We may investigate accounts suspected of violating our policies.
  • We may suspend or terminate accounts that violate our Terms of Service or applicable laws.

Content moderation actions may involve reviewing reported content and associated account information.

7. Sharing of Information

Service Providers

We may share information with trusted third-party service providers that assist with:

  • Cloud hosting
  • Authentication
  • Analytics
  • Customer support
  • Push notifications
  • Voice and video infrastructure
  • Payment processing
  • Security and fraud prevention

Legal Authorities

We may disclose information when required to:

  • Comply with applicable laws and regulations
  • Respond to lawful requests from government authorities
  • Protect our rights and property
  • Protect the safety of users and the public
  • Investigate fraud, abuse, or security incidents

Business Transfers

If Spareon Technologies LLP undergoes:

  • Merger
  • Acquisition
  • Investment
  • Corporate restructuring
  • Sale of assets

User information may be transferred as part of the transaction, subject to applicable privacy protections.

8. Voice and Video Infrastructure

SoulMeet may utilize third-party communication infrastructure providers to enable voice and video calls.

These providers may process communication metadata necessary for establishing, routing, maintaining, and securing calls.

SoulMeet does not sell call data to third parties.

9. Data Retention

We retain information only for as long as necessary to:

  • Provide and improve our services
  • Meet legal and regulatory obligations
  • Resolve disputes
  • Enforce agreements
  • Prevent fraud and abuse

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Account Deletion

Users may delete their account through the SoulMeet application.

Upon deletion:

  • User profile information is removed or anonymized.
  • Communication records may be deleted or anonymized.
  • Certain information may be retained where required by law or for legitimate business purposes such as fraud prevention, dispute resolution, and legal compliance.

Deletion requests may take up to 30 days to complete. Backup systems may retain data for a limited period before permanent removal.

11. Security

We implement reasonable technical and organizational safeguards including:

  • Encryption in transit
  • Access controls
  • Authentication mechanisms
  • Security monitoring
  • Secure server infrastructure
  • Regular security updates

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. International Data Transfers

Your information may be processed and stored in countries where our service providers or infrastructure providers operate.

By using SoulMeet, you consent to such transfers where permitted by applicable law.

We take reasonable steps to ensure appropriate safeguards are in place for transferred data.

13. Your Rights

Depending on your jurisdiction and applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Restrict or object to processing
  • Withdraw consent where processing is based on consent
  • Receive a copy of your information in a portable format

To exercise these rights, please contact us using the details provided below.

14. Third-Party Services

SoulMeet may integrate with third-party services including:

  • Authentication providers
  • Analytics providers
  • Push notification services
  • Payment processors
  • Voice and video communication providers
  • Cloud hosting providers

These third-party services operate under their own privacy policies and terms. We encourage users to review the privacy policies of third-party services they interact with.

15. Cookies and Similar Technologies

Our website and related services may use:

  • Cookies
  • Device identifiers
  • Analytics technologies
  • Session management technologies

These technologies help improve functionality, security, performance, and user experience. Users may control certain cookie settings through their browser preferences where applicable.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted within the application and/or on the SoulMeet website.

The "Last Updated" date at the top of this Privacy Policy will indicate when changes were made.

Continued use of the Services after updates become effective constitutes acceptance of the revised Privacy Policy.

17. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact:

Spareon Technologies LLP

Email: support@spareon.in

Website: https://spareon.in/products/soulmeet

For account deletion requests, privacy inquiries, or data-related requests, please contact us using the email address above. We will make reasonable efforts to respond to your request within applicable legal timeframes.